Implementation Consultant (Multiple Openings)

Remote   |   Full Time

Are you willing to help our customers kick-start their journey with Chargebee?

Part subscription billing educators, part recurring revenue consultants, and part Chargebee advocates, the Onboarding team will define the ongoing relationship our customer has with the product. We help prospects address their challenges by providing creative, out-of-the-box solutions and ensure we are a part of the customer journey from the initial inquiry phase up until their historical data is migrated to Chargebee

Building a Solutions Means

  • So we’re attacking the root of a problem. Going deep so that we know the ‘why’ behind every request means we’re never offering perfunctory solutions.
  • So our solutions work in the long term. With the understanding that businesses are ever-evolving, solving problems so that solutions work six or twelve months down the line means seeing more than a few steps ahead.
  • So our customers are always happy. It’s not always the case that Chargebee can address a problem directly, but that doesn’t mean a solution isn’t possible with a little bit of creativity.

On a typical day, you might

  • Grapple with customer queries:
    The Onboarding consultant helps customers get all that they can out of Chargebee. Working in the Onboarding team means developing a deep understanding of a customer’s problems and pain points and expressing complete mastery over Chargebee so it can be tailored to suit the need of the hour.
  • Engage with the product and engineering teams:
    The Onboarding team works closely with the engineering team and product teams, forwarding requests, feedback on the experience, and tweaks to existing features.
  • Research new developments in SaaS and SaaS products:
    Apart from command over Chargebee, excellence in Onboarding also means developing and maintaining an understanding of the subscription business playing field, including the ins and outs of subscription billing, web APIs, and what it takes to grow an online business.
  • Give the customer perspective a voice:
    Speaking to new customers every day means our Onboarding consultants develop a unique understanding of how to meet the customer’s needs. An insight that is invaluable to engineers building and ideating through new features.
    You’ll have an opportunity to develop an understanding of online business, hone your communication skills, and work with a team that never gives up on a customer, ever.

We hope you’ve got

  • An impeccable set of communication skills.

  • People skills. You will be the technical face of Chargebee when interacting with customers.

  • The patience to see a problem though, even if a solution doesn’t always seem possible.

  • Excellent problem-solving skills including the ability to think creatively.

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

Let’s talk

apply with your résumé to get
the conversation started

Submit Your Application

You have successfully applied
  • You have errors in applying