Customer Experience Strategist

Remote   |   Full Time

The CX team’s mission is to bring together the collective expertise and power of Chargebee to create valuable, guided, frictionless experiences for all clients. The team works cross-functionally across Product, Sales, Customer Success, Marketing and Operations, to carry out these efforts.

Responsibilities Include:  

Analyze and prioritize opportunities to improve the customer experience and drive positive business outcomes

Be a strong contributor to client experience projects, from design and creation of a vision, to operationalizing and realizing the vision

Serve as program manager (with your team), collaborating with cross-functional partners, including Sales, Revenue Operations, Systems, Product, Customer Success, Marketing, etc.

Support implementation of Voice of Customer listening posts (e.g., Net Promoter Score Surveys) to provide intelligence for the business.

Analyze customer needs and sentiment across thousands of monthly interactions and interpret customer feedback to inform account servicing, go-to-market and product decisions

Comfortable in managing CRM and other tools. 

Drive customer value through tools or systems designed for frontline sales and service teams.

Basic Qualifications:

BA/BS degree

2+ years of relevant work experience in business or customer insights/analytics, customer experience, customer success, strategy consulting, sales operations, system implementation or business operations roles

1+ years of experience working with large datasets in SQL, Tableau, SPSS, SAS, Excel and/or other large data set manipulation tools

Preferred Qualifications:

Curious, empathetic, self-starter who enjoys solving complex problems

Team player, relationship-builder, comfortable operating in a matrixed organization

Effective communication skills

Excellent time management, organizational and program management skills

Ability to analyze data and incorporate it into visualization tools to support team conversations with senior leadership

Experience designing or implementing systems integrations to tie together disparate data sets is a plus

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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