Lead - Customer Marketing -Advocacy

Remote   |   Full Time

Chargebee is a series-F funded subscription management platform that’s making a difference in the fast-growing SaaS and subscriptions space. We are currently at the cusp of super hyper-growth and looking to add people to the marketing team that’s on the frontline to facilitate this growth. 

Position Summary:

You will be responsible for surfacing, creating, and promoting customer stories during the lifecycle of a Chargebee customer. You will aim to highlight Chargebee’s value proposition while keeping the spotlight on the customer and produce these stories in a manner that enables our marketing, and revenue organisations.You will spearhead our advocacy program and programatically build advocates and enable acts of advocacies in the form of case studies, third-party reviews, sales references, and speaking opportunities at events. This role will require you to work closely with our Sales, Analyst Relations, Customer Success, RevOps, and Product teams.

Responsibilities Include:

  • Building and managing a library of up-to-date customer case studies

  • Identifying key customers who can act as advocates through referrals, webinars and speaking opportunities, testimonials etc.

  • Maintaining a regular cadence with the user community by sharing stories of customers turning challenges into opportunities, experimenting newer business models, or growing against the tide in our Customer Spotlight series

  • Helping to include the customer POV in playbooks that can be leveraged by demand-gen, sales, and success teams

  • Manage and maintain engagement and advocacy programs; continually build a larger base of customer advocates

  • Working with Field Marketing team to plan, and execute our quarterly customer user conferences

Required Skills & Experience:

  • 3+ years of Marketing experience in the B2B space

  • Worked as a marketer with the mandate to build customer stories, delight customers, create advocates, run customer events, and drive growth objectives.

  • Excellent command over the language and a flair for copy writing when it comes to email communication, landing pages, and case studies

  • Proven experience in customer facing roles to bring out impactful stories about how they use and find value through products/services

  • Worked with, and managed stakeholders across cross-functional teams

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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