Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.
As the Technical Account Manager, you will have your portfolio of high-value and strategic customer accounts to work with and build strong relationships to ensure customer satisfaction.
You will be the single point of contact for all their technical needs post sales and implementation.
Be the Technical SPOC for all Enterprise and strategic accounts assigned to you.
Have expert knowledge of Chargebee and the solutions offered to our customers
Build an in-depth understanding of customer’s business practices and operating environment
Adhere to Enterprise Support SLAs
Pre-sales to Success handover documentation review
Intro and escalation calls (as needed)
Analyze technical requirements and prepare content for the Product team (feature requests)
Participate in QBRs (Quarterly Business Reviews) along with the CSMs when needed
Meet customers along with the CSM
Proven work experience as a Technical account manager
Familiarity with SaaS products/business and web development languages
An ability to grasp customer’s needs and suggest timely solutions that work on a long term.
Exceptional communication, listening skills, people skills, an outgoing personality.
Strong analytical and problem-solving skills
Excellent presentation skills
We are Globally Local
With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.
We value Curiosity
We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.
Customer! Customer! Customer!
Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.
Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:
First Friday of every month off
Annual 2 week sabbatical
4% 401k Match
We pay for your medical, dental & vision premiums (on a $0 deductible plan)
apply with your résumé to get
the conversation started