Technical Account Manager - Any Location Within The US

San Francisco, California   |   Full Time

Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.


Job Intro:

As the Technical Account Manager, you will have your portfolio of high-value and strategic customer accounts to work with and build strong relationships to ensure customer satisfaction. 

 

You will be the single point of contact for all their technical needs post sales and implementation.  


Responsibilities:

  • Be the Technical SPOC for all Enterprise and strategic accounts assigned to you. 

  • Have expert knowledge of Chargebee and the solutions offered to our customers

  • Build an in-depth understanding of customer’s business practices and operating environment

  • Adhere to Enterprise Support SLAs

  • Pre-sales to Success handover documentation review

  • Intro and escalation calls (as needed)

  • Feature/workflow implementation

  • Analyze technical requirements and prepare content for the Product team (feature requests)

  • Participate in QBRs (Quarterly Business Reviews) along with the CSMs when needed

  • Meet customers along with the CSM


Qualifications:

  • Proven work experience as a Technical account manager

  • Familiarity with SaaS products/business and web development languages 

  • An ability to grasp customer’s needs and suggest timely solutions that work on a long term.

  • Exceptional communication, listening skills, people skills, an outgoing personality.

  • Strong analytical and problem-solving skills

  • Excellent presentation skills


We are Globally Local

With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.


We value Curiosity

We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.


Customer! Customer! Customer!

Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.


Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:


  • Unlimited PTO

  • First Friday of every month off

  • Annual 2 week sabbatical

  • 4% 401k Match

  • We pay for your medical, dental & vision premiums (on a $0 deductible plan)

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

Let’s talk

apply with your résumé to get
the conversation started

Submit Your Application

You have successfully applied
  • You have errors in applying