Technical Account Manager - Sydney

Sydney, New South Wales   |   Full Time

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. 


Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.  


Chargebee has raised over $230 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.


As the Technical Account Manager, you will have your portfolio of high-value and strategic customer accounts to work with and build strong relationships to ensure customer satisfaction. You will be the single point of contact for all their technical needs post-sales and implementation.  


Responsibilities

  • Be the Technical SPOC for all Enterprise and strategic accounts assigned to you. 
  • Have expert knowledge of Chargebee and the solutions offered to our customers
  • Build an in-depth understanding of customer’s business practices and operating environment
  • Adhere to Enterprise Support SLAs
  • Pre-sales to Success handover documentation review
  • Intro and escalation calls (as needed)
  • Feature/workflow implementation
  • Analyze technical requirements and prepare content for the Product team (feature requests)
  • Participate in QBRs (Quarterly Business Reviews) along with the CSMs when needed
  • Meet customers along with the CSM


We hope you’ve got

  • Proven work experience as a Technical account manager
  • Familiarity with Saas products/business and web development languages 
  • An ability to grasp customer’s needs and suggest timely solutions that work on a long term.
  • Exceptional communication, listening skills, people skills, an outgoing personality.
  • Strong analytical and problem-solving skills
  • Excellent presentation skills


What makes us who we are

  • We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

  • We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment.

  • Customer! Customer! Customer!: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.


If you resonate with Chargebee, have a monstrous appetite for curiosity, and an insatiable urge to learn and build new things, we’re waiting for you!

We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.


Come be a part of the Chargebee tribe!

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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