Partner Success Specialist

Remote   |   Full Time

Overview

Chargebee is a subscription management platform, used by fast-growth businesses like FreshWorks, Okta and Envoy to manage and automate their recurring billing and lifecycle operations. We are currently helping thousands of companies in 50+ countries to manage their subscription billing, powered by 300+ billing experts & backed by 4 global Investors.


We are seeking an individual who wants to drive direct impact through converting people outside our organization into true believers. The role of the Partner Success Specialist is to maintain and enhance  the benefits of being part of the Chargebee Ecosystem and our value proposition to our customers. 


You possess outstanding written, verbal and interpersonal communication skills. You are expected to be a strategic thinker with fantastic organizational and time management skills. You will have excellent research skills with the ability to multitask and adapt in a fast-paced environment.


To ensure success, the Partner Success Agent will support the production process in content consumption and curation to bolster the efforts of the Partner Success Specialist. A Partner Success Specialist will understand the buyer’s decision-making processes with a keen interest in producing targeted and tangible results by creating an effective and efficient sales and marketing workforce. Top candidates will be innovative, strong decision-makers and outstanding facilitators of learning and change.

  • Be excited to curate and generate original content with partners to maximize impact of branding awareness and marketing

  • Engage directly with partners to communicate on co-marketing activities and account management

  • Offers secondary-perspective to strategies and proactive Partner Success collateral

  • Curates and shares with the Partner Success Manager available partner-focused content both internal and external

  • Develops original written copy for the PSM to develop into rich media on these topics:

    • Partner specific capabilities when combined with Chargebee

    • New enhancements to Chargebee to share with our partners

    • Digestion of existing Chargebee collateral to be repurposed for partners

  • Performs and records partner-focused case studies with customer success and sales/pre-sales departments

  • Seek out and record integration demonstration videos with product managers

  • Reports to PSM daily for updates, content share, and brainstorming

  • Analyzes reporting to empower data-driven decisions based on partnership activities

Requirements

  • Bachelor’s degree in Sales, Marketing, or a related field (essential)

  • Minimum of 3+ years of experience in training and development management (essential)

  • Certification or course completion in content curation best practices

  • Basic understanding of partnership/channel marketing best practices

  • Excellent written, verbal and interpersonal communication skills

  • Critical thinker with innovative problem solving skills

  • Highly computer literate with proficiency in MS Office and related business and communication tools

  • Familiar with traditional and modern training processes

  • Fantastic organizational and time management skills

  • Strategic and creative mindset

  • Veteran to advanced narrative writing skills

  • Meticulous attention to detail

  • Basic understanding of Adobe Photoshop, Illustrator, Premiere Pro, After Effects, a huge plus

  • Demonstrated data driven execution

  • Proficient in Business English along with one other language (Dutch, French, German, Italian or Spanish, preferred)

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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