Implemention Consultants - Growth

Remote   |   Full Time

As an Implementation Consultant, you will be responsible for providing the best-in-class onboarding experience for Chargebee customers across all segments and regions. You will be the technical owner of the onboarding process and will be responsible for guiding the customer through set-up, configuration, integration, pre-go-live and go-live activities. You will also act as an internal champion for the customer by liaising with the internal teams for bug fixes and feature requests raised by the customer. 


Responsibilities:

  • Review and identify risks in the implementation based on the documentation provided by Pre-Sales consultants.
  • Deep-dive into the customer’s requirements in the post kick-off call.
  • Prepare and lead the Implementation Kick-off meeting .
  • Deep-dive into customer’s requirements along with the various stakeholders of the Customer’s team. 
  • Define and lock the scope of the Implementation by taking a sign-off from the customer post the deep-dive call.
  • Set-up and drive the weekly meetings with the customer.
  • Drive the Implementation and pro-actively identify potential issues with the pace of the onboarding .
  • Escalate and rally the internal resources to ensure customer’s issues are addressed and resolved .
  • Leverage best practices of Implementation to reduce the time to value for the customer.
  • Continuously learn the new and improved capabilities of the product.
  • Deal with Launch plan customers.
  • Deal with large volume accounts.
  • Share learnings as an IC with the internal and the overall Chargebee team 
  • Achieve set OKRs monthly and quarterly
  • Maintain the data hygiene by regularly updating the CRM (Freshsales)
  • Share Implementation weekly status reports with the customers and management 
  • Raise JIRA tickets for bug fixes and feature requests from the customers 
  • Document all that transpired during the onboarding process and prepare for a smooth handover to customer success and support 
  • Transfer the knowledge and the context of the account to the downstream teams for great post implementation experience
  • You own the customer onboarding process end-to-end and are responsible for consistently delivering best-in-class onboarding experience. 

Skill Set Needed:

  • Ability to work with APIs
  • Coding knowledge is a plus but not mandatory.
  • Fundamentals of Accounting Principles
  • SFDC/Hubspot - Basics & Navigation
  • Strong Customer Communication Skills
  • Ability to work with APIs
  • Coding knowledge is a plus but not mandatory.
  • Fundamentals of Accounting Principles
  • SFDC/Hubspot - Basics & Navigation
  • Strong Customer Communication Skills

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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