Technical Account Manager - Remote (Any location in India)

Remote   |   Full Time

As the Technical Account Manager, you will have your portfolio of high-value and strategic customer accounts to work with and build strong relationships to ensure customer satisfaction. You will be the single point of contact for all their technical needs post-sales and implementation.  


On a typical day, you might

  • Be the Technical SPOC for all Enterprise and strategic accounts assigned to you. 
  • Have expert knowledge of Chargebee and the solutions offered to our customers
  • Build an in-depth understanding of customer’s business practices and operating environment
  • Adhere to Enterprise Support SLAs
  • Pre-sales to Success handover documentation review
  • Intro and escalation calls (as needed)
  • Feature/workflow implementation
  • Analyze technical requirements and prepare content for the Product team (feature requests)
  • Participate in QBRs (Quarterly Business Reviews) along with the CSMs when needed
  • Meet customers along with the CSM

We hope you've got

  • Proven work experience as a Technical account manager
  • Familiarity with Saas products/business and web development languages 
  • An ability to grasp customer’s needs and suggest timely solutions that work on the long term.
  • Exceptional communication, listening skills, people skills, an outgoing personality.
  • Strong analytical and problem-solving skills
  • Excellent presentation skills

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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