Sr Customer Success Manager

Remote   |   Full Time

Customer Success Manager who can be our customers' trusted advisor Function goal Part subscription billing educators, part recurring revenue consultants, and part Chargebee advocates, the Customer Success Manager bridges the gap between the solution that Chargebee is building and the problem that the world is solving with it. The Customer Success Manager will also build lasting relationships with customers and ensure that our customers are successful.

  • Be the account manager for your customers.
  • You'll be their go-to person.
  • Train and on-boarding customers post-sales.
  • Build a relationship with your key accounts and the stakeholders and ensure customers have the optimal experience with Chargebee. Provide level 1 application support.
  • Do an in-depth analysis of your customers and suggest improvements to the billing setup.
  • Conduct quarterly business reviews with your customers.
  • Initiate regular meetings with your customers.
  • Showcase newly released features and maximize the usage of relevant features.
  • Share the product roadmap with the customer when needed and help the product team with early feedback.
  • Collect customer requirements/feedback and bring that back to the product and engineering team.
  • Monitor user/account health score.
  • Be the escalation point when the need arises for support and billing-related issues.
  • Document and provide customers with best practices.
  • Identify upsell opportunities and ensure renewals.
  • Control churn.

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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