Advanced Solutions Engineer - Remote Within the US

San Francisco, California   |   Full Time

Chargebee’s Solutions team is looking for an ‘Advanced Solutions Engineer’ to join our Developer support team. As part of your role, you will work along with the team on the most complex technical cases, assisting customers while they develop or debug their applications connecting to the Chargebee API, and solve other technical issues reported by our customers. You will also be responsible to build and maintain, internal processes & tools to optimize & minimize dependency.

 

You will retain ownership and resolve a majority of the escalated cases reported by our team except for bug fixes and production issues, in which case you will be liaising with the Engineering and Product teams.

 

 

Responsibilities:

  • Analyze the production logs and database to help the Solutions team resolving customer issues and queries

  • Simulate customer’s data to reproduce use cases, replicate issues and understand the exact customer’s requirements and problems

  • Interact with customers over the phone and email along with the customer along with Solutions team to help and understand their problems and use cases

  • Identify the problem area reported by the customer, whether it’s related to their configuration, setup or code and assist resolving the issue

  • Provide technical consulting to customers with our tutorials and APIs while integrating with Chargebee

  • Work closely with the Documentation and Knowledge base teams to ensure that sufficient information is available and the content is up to date. Help documenting and improving FAQs, trivia, and tutorials

  • Continuously perform analysis and collect feedback internally and from support requests to help improve the Solutions team’s tech skills. This information should also be used as input for training the Solutions team

Qualifications: 

  • Engineering degree, preferably in Computer Science or any software related course or equivalent practical experience

  • 3+ years of experience in technical support or developer role

  • 1+ years of experience using Java

  • Strong analytical, creative thinking, and problem-solving skills.

  • Excellent verbal and written communication skills

  • Experience with these Programing Languages - Java, C#, NodeJS

  • Web-Tech - HTML, CSS, JavaScripts & Jquery

  • Knowledge of relational database, SQL & Javascript 

  • Experience working with APIs (PHP, Python, .Net, Go), AWS, Splunk, Webhooks

  • Knowledge of Splunk or other similar tools

  • Experience with billing and/or working at a Fintech company 


Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:


  • Unlimited PTO

  • First Friday of every month off

  • Annual 2 week sabbatical

  • 4% 401k Match

  • We pay for your medical, dental & vision premiums (on a $0 deductible plan)


Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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