Product Analyst - Any Location Within USA

San Francisco, California   |   Full Time

The Chargebee platform enables subscription businesses to capture, retain and maximize revenue opportunities through automated recurring billing, subscription management and revenue analytics. In addition to being named the #1 Finance product by G2, Chargebee is used by best-in-class businesses like FreshWorks, Okta, and Envoy, along with thousands of other companies in 50+ countries. We’re a team of 400+ passionate billing experts backed by leading software investors.

Job Description

Chargebee has been growing exponentially in one of the fastest growing markets in the world. We are a SAAS software vendor that believes in evidence based product development, and are looking for an experienced data expert to deliver key insights needed to continue fueling our meteoric rise.

As a Product Analyst you would be the right hand of the Director of Product Operations, and you will be partnering with stakeholders from different departments (product, finance, sales, IT, etc) to produce valuable insights: Are we executing on our strategy? Are there opportunities for growth or to deliver a superior customer experience? How good are we at what we do and where can we improve? If you are BI-minded and lean product enthusiast you’ll fit right in at Chargebee. This is a great opportunity for a talented analyst to level up their skills on a path to general management or product leadership roles. 

Your mission will be to quickly bring accurate evidence to the table when important decisions need to be made at all levels of the organization, especially within Product Management.

What you would actually be doing:

  • Contribute in aggregating data from different systems in our organization within our Tableau instance

  • Organize and cleanse data, identifying data integrity issues and resolutions to the same

  • Utilize data to analyze product development investment and return attributed to customer segments, user personas, and product lines.

  • Prepare weekly, monthly and quarterly internal reports and find visual ways to articulate critical insights

  • Partner with Product managers to help them understand where users find value

  • Onboard members of the organization to using existing reports or generating custom views based upon report templates and data snapshots you'd expose to them

  • Support the product leadership organization with data and insights for the Board of Directors

  • Identify trends that influence performance; both in terms of the customer impact and internal company performance

  • Collaborate with other departments in the organization (BI, Engineering, Customer Success, Solutions, Sales, Marketing, HR, Finance) to improve data availability, integrity and collection

  • Advise on tools selection and best practices in processes for data collection and management to continuously improve our operations by automating tracking, gathering, correlating, analyzing and reporting.

  • Evangelise a data-centric culture and drive alignment between departments on relevant topics

  • Looking ahead, create models to illustrate the long-­term effects of strategic decisions

Qualifications

  • 3+ year experience as a product BI analyst or similar roles (can be in BI consulting, sales/marketing BI, etc)

  • Excellent English communication skills

  • Experience with BI visualization in Tableau

  • Handy with xls, SQL, Python, R

  • Experience configuring and querying tools like: Salesforce, Jira, GIT

  • Experience with web analytics and event tracking tools such as Google Analytics and Pendo etc

  • Expert on data visualization and a statistics-lover

Bonus points!

  • It’s an absolute plus if you have a strong understanding of the Product Management processes and have worked in product before

  • An extra plus if you have an understanding of the different functions involved in governing, marketing, and selling software products (processes and practices)

  • Financial literacy and/or user behavior analyses are also pluses!

If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee!

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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