Senior Site Reliability Engineer -Anyhwere within the US

New York, New York   |   Full Time

Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.

Chargebee is a subscription management platform, used by fast-growth businesses like FreshWorks, Okta, and Envoy to manage and automate their recurring billing and lifecycle operations. We are currently helping thousands of companies in 50+ countries to manage their subscription billing, powered by 200+ billing experts & backed by 3 global Investor

As an SRE, you will ensure and be accountable for guaranteeing and delivering top-notch application and service availability. Work as a subject matter expert on all aspects of our application performance, reliability, monitoring. Collaborate with multidisciplinary teams involved in designing, building, deploying, maintaining, and supporting our applications.  

What you will be doing

  • Partners with the Engineering & AWS team to ensure software complies with Security, SLA, and performance requirements.
  • Proactively seeks ways to enhance Application & Service reliability. 
  • Remediates production issues adhering to incident response plans, Identifies preventive measures and drives implementation.
  • Performs design and code reviews and partakes in software development activities. 
  • Routinely optimizes Infrastructure workload for better performance, efficiency, and maintaining all aspects and disciplines of the well-architected framework.
  • Strategies and achieves Site Reliability Objectives to deliver world-class services to customers.
  • Designs and builds mitigation plans for various disaster scenarios. Applies chaos engineering to test solutions under real-world scenarios.
  • Debugs and provides robust solutions for complex problems. Adopts Industry best practices and solves operational problems through extreme and innovative automation and solutions.
  • Builds and improves production monitoring and management capabilities for maximum observability.
  • Governs various Database systems, reviews, and validates Database models for efficiency.
  • Technology Stack for this role would include AWS, Docker, Jenkins, DynamoDB, Redshift, Java, Python, Splunk.


  • Minimum 4+ experience in SRE or similar roles, with strong exposure to Application development paradigms.
  •  Ability to thrive in a fast-paced growing environment with a desire to learn new skills and implement new technologies.
  •    High Expertise in AWS Cloud & Services to build, maintain secured, and reliable world-class SAAS Product.
  • Experience in the following areas: Cloud and Database architecture, ETL, business intelligence, Backup Strategy, High Availability, and Disaster Recovery solutions.
  • Experience in Python/Java and a strong understanding of Unix/Linux networking operating systems.
  • Should understand & decode the project requirements and recommend best practices as the project evolves. 
  • Demonstrated experience in managing Application Architecture and Cloud Infrastructure at scale.
  • Hands-on skills in managing Monitoring and APM Tool like Cloudwatch, Splunk, Datadog for maximum observability.
  • Excellent Communication and Documentation skills to portray the vision clearly and precisely.

We are Globally Local

With a diverse team across four continents and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

We value Curiosity

We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.

Customer! Customer! Customer!

Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.

Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

Unlimited PTO

First Friday of every month off

Annual 2 week sabbatical

4% 401k Match

We pay for your medical, dental & vision premiums (on a $0 deductible plan)

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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