Senior Customer Success Manager - Any Location Within USA

San Francisco, California   |   Full Time

Chargebee is a subscription management platform, used by fast-growth businesses like FreshWorks, Okta and Envoy to manage and automate their recurring billing and lifecycle operations. We are currently helping thousands of companies in 50+ countries to manage their subscription billing, powered by 200+ billing experts & backed by 3 global Investors.

Customer Success Manager who can be our customers' trusted advisor Function goal Part subscription billing educators, part recurring revenue consultants, and part Chargebee advocates, the Customer Success Manager bridges the gap between the solution that Chargebee is building and the problem that the world is solving with it. The Customer Success Manager will also build lasting relationships with customers and ensure that our customers are successful.

Be the account manager for your customers and be their go-to-person.


Requirements:

  • 7+ years Customer Success experience 
  • Train and on-boarding customers post-sales
  • Build a relationship with your key accounts and the stakeholders and ensure customers have the optimal experience with Chargebee. Provide level 1 application support
  • Do an in-depth analysis of your customers and suggest improvements to the billing setup
  • Conduct quarterly business reviews with your customers
  • Initiate regular meetings with your customers
  • Showcase newly released features and maximize the usage of relevant features
  • Share the product roadmap with the customer on when needed and help the product team with early feedback
  • Collect customer requirements/feedback and bring that back to the product and engineering team
  • Monitor user/account health score
  • Be the escalation point when the need arises for support and billing-related issues
  • Document and provide customers with best practices
  • identify upsell opportunities and ensure renewals
  • Control churn
  • Awesome presentation skills
  • Excellent time management skills and an ability to meet deadlines
  • An ability to understand business problems, think of solutions, and also effectively communicate the same
  • Excellent communication and listening skills 
  • Self-motivated, and a drive to be the best


Preferred Skills:

  • Experience working with SaaS products related to billing, CRM, and helpdesk


Are you the one? We expect every employee in Chargebee, and especially our leaders to embody our core values. This is how we perceive these values translate to this role:

  • Curiosity - Obsession to identify new opportunities and tactics for growth
  • Bias for Action - Ability and willingness to roll-up your sleeves and step on the gas when you need to
  • Empathy - Deep understanding and connection with the goals and needs of prospects and internal clients
  • Customer Centricity - Desire to “solve” not “sell” by understanding customer aspirations and designing a path for them to achieve it

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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