Lead - Customer Marketing ( Subscription Academy)

Remote   |   Full Time

Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.

With a global base of 3000+ customers across 60+ countries, Chargebee is a recognized leader in the subscription management software space. We are witnessing phenomenal growth as the world shifts towards subscriptions.One of the key initiatives to frontline this growth is Subscription Academy, a learning hub and community initiative, which is aimed at creating a tribe of subscription operators.

As the Lead for Subscription Academy, you will have the opportunity to build and scale Subscription Academy as the go-to learning hub for subscription businesses and their operators. You will help Chargebee create a billion subscription operators in the next 5 years.

Responsibilities include:

Strategize and Craft: As the custodian of the product ‘Subscription Academy’, you will have the chance to conceptualize,  create a new growth-lever for Chargebee from scratch.

Be the voice of the Customer: Identify the learning needs of customers, prospects, and other subscription professionals and turn them into meaningful learning modules. Talk to customers to understand how they’ve been able to scale (or not). Work with customer-facing functions to understand the present learning gaps in the subscription space.

Lead and drive results: Lead the Content and Demand/Grow arms of your team. Design and deliver on the course-content framework, conceptualize and launch new content formats like short courses, certifications, Masterclasses, etc. Organize live educative sessions, plan and execute campaigns, create new learner communities and engage existing learners. 

Be data-driven: Define the foundation for scale. Set up analytics and keep tabs on what’s working and what’s not. Surface ways to improve and put in place the reporting needed to make this happen.

Required Skills & Experience:

  • 6+ years of Product Marketing + Community building experience in the B2B platform space, in the Fintech or SaaS industry 

  • Proven experience in running a developer relations program(preferably open-source in nature), closely building and growing online communities/forums 

  • Strong grounding and demonstrated expertise in creating and scaling different content formats like videos, blogs, marketing collateral, webinars, etc.

  • Solid understanding of demand generation. Past experience in Grow/Demand roles is a bonus.

  • Proven experience in leading teams on new projects and managing cross-functional stakeholders 

A technical orientation (even if not a developer), a deep passion for technology and problem-solving

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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