Chargebee is a subscription management platform, used by fast-growth businesses like FreshWorks, Okta and Envoy to manage and automate their recurring billing and lifecycle operations. We are currently helping thousands of companies in 50+ countries to manage their subscription billing, powered by 200+ billing experts & backed by 3 global Investors.
We are looking for a Researcher with qualitative & quantitative experience to work with our multidisciplinary Product, Design and Engineering teams. In this role you will conduct both qualitative and quantitative research, working on an array of projects across various teams, to help us better understand our customer and market requirements.
You’ll partner with Chief Executives, Product Leaders, Product Managers, Product Designers, Data Scientists, and Engineers to identify deep insights and communicate them across the company. You’ll conduct generative and evaluative research studies to help us better understand our global merchant base. Be part of the R&D organization to create a cohesive, consistent, reliable research process.
What You'll Be Doing:
Are you the one? We expect every employee in Chargebee to embody our core values. This is how we perceive these values translate to this role:
Curiosity - Obsession to identify new opportunities and tactics for growth
Bias for Action - Ability and willingness to roll-up your sleeves and step on the gas when you need to
Empathy - Deep understanding and connection with the goals and needs of prospects and internal clients
Customer Centricity - Desire to “solve” not “sell” by understanding customer aspirations and designing a path for them to achieve it
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