Implementation Engagement Manager

Remote   |   Full Time

As an Implementation Engagement Manager, you will be the project owner for the large and complex Implementations of ScaleUp & Grow segment Customers of Chargebee. As an IEM you will be the primary point of contact for the customer and be responsible for the successful completion of the Implementation. You will be responsible for resource allocation, project management, and client management


Resource planning for an Implementation Project based on the complexity of the requirements and timeline expectations of the customer

Coordinate and set up the kick-off call with the customer

Drive the kick-off call and establish the roles and responsibilities of the team

Set expectations of the Implementation and define the scope of the project

Highlight the tolerance to unforeseen delays in the Implementation

Drive the project using a detailed project plan and relevant project management tools

Set-up and drive the regular status meetings with the customer POC

Prepare and send the weekly status reports with the health of the Implementation

Identify key focus areas and blockers that are halting the Implementation

Escalate the issues in the Implementation to the customer and internal stakeholders

Act as a customer advocate in raising feature requests of the customer to the product

Review customer’s request for Data Migration and help in setting the right price according to the migration requirements and the complexity

Liaison with the data migration and professional services teams for customer requests for custom implementation and migration requests

Own the Project Plan and communicate whether the project is on track/off track with the relevant stakeholders

Own cross-functional projects to improve the efficiency of the onboarding process

Program manage the initiatives impacting the larger Implementation team


Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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