We are looking for enthusiastic candidates for our NOC team, with passion and zeal towards learning and solving problems. The candidate should be willing to work across shifts.
Network Operation Centre (NOC) is the critical part of the business with the following set of roles,
To ensure maximum system availability and performance.
To provide service & support to engineering and other functional teams.
To ensure security & compliance-related standards and strategies.
As a team, we closely work with Engineering to develop a good all-around understanding of Applications and tools. Diligence and attention to detail are some key skills along with an ability to multitask and prioritize work appropriately. We also coordinate with multiple business functions, so it's important that we are clear and concise in our communications.
Monitoring and Managing Chargebee Application & Systems (Cloudwatch, Datadog, NewRelic are some tools used in combination for effective monitoring)
Incident Handling and Escalation. Follows standard protocols to triage and escalate to next level (identifies and responds to problems, coordinates with SRE / Engineering / any other required team, and ensures closure)
Access Provisioning and Configuration (Application and Tool access, Handles Production Application configurations, Other user and customer-related activities)
Change Management (Adhere and ensures change policy checklist, standards for all Systems updates, and production level activities)
Maintains & Manages Server level changes, Application upgrades
Maintains Reports to meet compliance & Audit requirements.
Ensures to maintain defined SLA - both Internal and External, by following set protocols.
Coordinates effectively within the team and across teams to meet delivery and SLA.
Works round the clock in 24x7 Shifts.
A minimum of 2+ years of experience in NOC or similar roles is a must.
Good Knowledge and Experience in Web Monitoring tools like Cloudwatch, APM.
Exposure to Splunk or any other alternative tool for Debugging issues.
Basic Knowledge of Linux, command lines is essential.
Good Web Application & Network diagnostic skills.
Clear communication both verbal and written.
Technical sound with excellent documentation skills.
Good to have
ITIL certification or any equivalent
Exposure to scripting languages (Perl, Bash, Python)
Sound knowledge on Hosting Platforms like AWS and associated certifications
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