Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.
Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.
Chargebee has raised over $230 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.
We are looking for an ‘Advanced Solutions Engineer’ to join our Developer support team. As part of your role, you will work along with the team on the most complex technical cases, assisting customers while they develop or debug their applications connecting to the Chargebee API, and solve other technical issues reported by our customers. You will also be responsible to build and maintain, internal processes & tools to optimize & minimize dependency.
You will retain ownership and resolve a majority of the escalated cases reported by our team except for bug fixes and production issues, in which case you will be liaising with the Engineering and Product teams.
What you would do
Analyze the production logs and database to help the Solutions team resolving customer issues and queries
Simulate customer’s data to reproduce use cases, replicate issues and understand the exact customer’s requirements and problems
Interact with customers over the phone and email along with the customer along with Solutions team to help and understand their problems and use cases
Identify the problem area reported by the customer, whether it’s related to their configuration, setup or code and assist resolving the issue
Provide technical consulting to customers with our tutorials and APIs while integrating with Chargebee
Work closely with the Documentation and Knowledge base teams to ensure that sufficient information is available and the content is up to date. Help documenting and improving FAQs, trivia, and tutorials
Continuously perform analysis and collect feedback internally and from support requests to help improve the Solutions team’s tech skills. This information should also be used as input for training the Solutions team
What you should have
Engineering degree, preferably in Computer Science or any software related course or equivalent practical experience
Minimum 2+ years of experience in technical support or developer role
Strong analytical, creative thinking, and problem-solving skills.
Excellent verbal and written communication skills
Programing Language - Java
Experience working with APIs (PHP, Python, .Net, Go), AWS, Splunk, Webhooks
Knowledge of Splunk or other similar tools
Experience with billing and/or working at a Fintech company
What makes us who we are
We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.
We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment.
Customer! Customer! Customer!: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.
If you resonate with Chargebee, have a monstrous appetite for curiosity, and an insatiable urge to learn and build new things, we’re waiting for you!
We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.
Come be a part of the Chargebee tribe!
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