Senior Manager , Cloud Operations

New York, New York   |   Full Time

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.


Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.


We are looking for a Senior Manager of Cloud Operations to join our team. As

Chargebee is expanding in the US and we’re looking for a leader to join the team and build it from the ground up. Cloud engineering provides the company with the fundamental capabilities to run systems at scale while keeping reliability and uptime as the priority. 


What will you be doing

  • Lead, manage, and grow a team of SRE engineers in automating, streamlining, and scaling our cloud operations.
  • Work with the team in India and build partnerships with the cross functional teams. 
  • Define service uptime, appdex and tools that can implement it for our customers
  • Build tools that gives a deeper understanding of logs and metrics to entire organization
  • Guide the team through solving complex operational challenges.
  • Build strong relationships with other leaders in Infrastructure and Product engineering. Partner with them to create and execute a roadmap for our cloud operations.
  • Drive technical decisions and initiatives to streamline our cloud operations, resiliency, and reliability.
  • Promote a culture of learning, production readiness, and ownership.


       Responsibilities 

  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Develops Talent: Developing people to meet both their career goals and the organization's goals.
  • Drives Results: Consistently achieving results, even under tough circumstances.
  • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.


      Qualifications:

  • Minimum 8+ years of experience in Software Development, Distributed Systems or SRE/TechOps.  
  • Minimum 3+ years of experience in people management .
  • Has a track record of leading or managing high-performing teams whilst still being hands-on.

       

      Preferred Qualifications:

  • Preferred experience with distributed systems management.
  • Past experience with Chaos testing, Reliability, Capacity planning for infrastructure 
  • Expert with building the performance, scalability, reliability of cloud-based production systems


We are Globally Local


With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.




We value Curiosity


We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.




Customer! Customer! Customer!


Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.




Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:




Unlimited PTO


First Friday of every month off


Annual 2 week sabbatical


4% 401k Match


We pay for your medical, dental & vision premiums (on a $0 deductible plan)


Chargebee might be the opportunity you’re looking for

If you’re interested in how subscription businesses can get more efficient.

If you’re hungry to give and receive feedback, fully understand that challenging perspectives are the only way that you can grow.

If you can bring empathy to problem-solving.

If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.


Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

Let’s talk

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