Program Manager

Chennai   |   Full Time

Chargebee, originally founded in Chennai, India, has successfully scaled the operations to the US and Europe. Currently serving 15000+ customers in 50+ countries and backed by Accel, Tiger, Insight Partners, and Steadview Capital, Chargebee is a  PCI Level 1 certified recurring billing platform for subscription-based SaaS and eCommerce businesses. Chargebee handles all the crucial business workflows from lead to ledger with power-packed integrations. The company taking pride in its team-first culture, Chargebee is growing strong with its 450+ revenue experts.

Chargebee’s Research & Development is powered by dynamic teams across the functions of Product, Design, and Engineering. As the globally-diverse teams continuously strive to keep up with the market trends and deliver, the operational complexities here offer a great opportunity in managing these cross-functional Product Operations. 

We are looking for an experienced and hands-on Program Manager to work with Go To Market Teams (Marketing, Pre-Sales, Sales, Support, Success) and streamline communication processes. This person will be part of the Product team and act as a single point of contact for the Go To Market teams. 

Key Responsibilities

  • Work closely with Product Management and Customer Success to identify and spearhead initiatives to improve NPS and reduce customer churn 

  • Work closely with Pre-Sales and Sales team and be the single point of contact in addressing queries related to RFEs and helped them close the deals

  • Work closely with the Product Management and Marketing team to prepare a plan and conduct marketing announcements to our customers

  • Work closely with Product Management and Customer Support lead to identify and resolve customer escalations and to improve overall CSAT 

  • Work closely with Product Management to enhance the documentation to make it easily accessible for Go To Market teams

  • Prepare a feature training calendar and make sure all the features released are trained by Product Managers before it hits the market 

  • Create, maintain and report high-level program/project reports, dashboards, and metrics

  • Conduct regular meetings/check-ins with functional heads of GTM teams to proactively identify and resolve any issues related to Product

  • Spearhead the need-of-the-hour special initiatives such as evaluation and adoption of tools that will bring-in efficiencies and/or improve the productivity, large scale feature implementations 

Minimum Qualifications

  • Bachelor's or Master's degree in Business, Computer Science or related field (or equivalent experience)

  • 5+ years’ experience in the software industry in roles relevant to project/ program management

  • Strong stakeholder management; Comfortable liaising with individual contributors and members of C suite.

  • Extensive experience working in a cross-functional environment across various teams

  • Strong leadership skills with the ability to execute and deliver successfully in situations where clear authority is not given.

  • Highly organized, capable of multi-tasking, and efficient in managing ambiguous situations

  • Highly effective oral, written, and interpersonal communication skill

Preferred Qualifications

  • Experience working with remote, global, and cross-functional teams and matrix organizations.

  • Master’s degree from Tier 1 B-school.

  • Prior experience in Consulting or Program Management

  • Understanding of SaaS business models and subscription businesses

  • Experience working with tools like JIRA and other project management tools to manage complex project schedules.

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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