Implementation Engagement Manager - Anywhere Within The US

San Francisco, California   |   Full Time

Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.


As an Implementation Engagement Manager you will be the project owner for the large and complex Implementations of ScaleUp & Grow segment Customers of Chargebee. As an IEM you will be the primary point of contact for the customer and be responsible for the successful completion of the Implementation. You will be responsible for resource allocation, project management and client management


What you will be doing:

  • Resource planning for a Implementation Project based on the complexity of the requirements and timeline expectations of the customers

  • Coordinate and set-up the kick-off call with the customers

  • Drive the kick-off call and establish the roles and responsibilities of the team

  • Set expectations of the Implementation and define the Scope of the project

  • Highlight the tolerance to unforeseen delays in the Implementation

  • Drive the project using a detailed project plan and relevant project management tools

  • Set-up and drive the regular status meetings with the customer POC

  • Prepare and send the weekly status reports with the health of the Implementation

  • Identify key focus areas and blockers that are halting the Implementation

  • Escalate the issues in the Implementation to the customer and internal stakeholders

  • Act as customer advocate in raising feature requests of the customer to the product

  • Review customer’s request for Data Migration and help in setting the right price according to the migration requirements and the complexity

  • Liaison with the Data Migration and Professional Services teams for customer requests for Custom Implementation and Migration requests


Qualifications:

  • Technical background (BS / MS in Computer Science) and /or a B-school certificate

  • PMP certification / CSPO / CSM (PMP being the first choice)

  • 10+ years of Project and program management experience in a client facing role

  • Strong communication, stakeholder management, techno-functional problem solving skills


Preferred Qualifications:

  • Prior experience on SaaS / fintech product implementations

  • Experience working with global teams



We are Globally Local

With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.


We value Curiosity

We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.


Customer! Customer! Customer!

Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.


Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:


  • Unlimited PTO

  • First Friday of every month off

  • Annual 2 week sabbatical

  • 4% 401k Match

  • We pay for your medical, dental & vision premiums (on a $0 deductible plan)

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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