Senior DevOps Engineer (Permanent Full-time Remote Work)

Remote   |   Full Time

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over $4B in revenue every year through the Chargebee platform. 


Headquartered in San Francisco, USA, our 500+ team members work remotely and in micro-offices throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.  


Chargebee has raised over $105 million in capital and is funded by Accel, Tiger Global, Insight Partners, and Steadview Capital. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.


What you will be doing 


As an SRE, you will ensure and be accountable for guaranteeing and delivering top-notch application and service availability. He/She serves as a subject matter expert on all aspects of our application performance, reliability, monitoring and works closely with multi-disciplinary teams involved in designing, building, deploying, maintaining, and supporting our applications. 

 

  • Partners with the Engineering & AWS team to ensure software complies with Security, SLA, and performance requirements.

  • Proactively seeks ways to enhance Application & Service reliability. 

  • Remediates production issues adhering to incident response plans, Identifies preventive measures and drives implementation.

  • Handles customer escalation diligently and works towards improving customer satisfaction.

  • Performs design and code reviews and partakes in software development activities. 

  • Routinely optimizes Infrastructure workload for better performance, efficiency and maintaining all aspects and disciplines of the well-architected framework.

  • Strategies and achieves Site Reliability Objectives to deliver world-class services to customers.

  • Designs and builds mitigation plans for various disaster scenarios. Applies chaos engineering to test solutions under real-world scenarios.

  • Debugs and provides robust solutions for complex problems. Adopts Industry best practices and solves operational problems through extreme and innovative automation and solutions.

  • Builds and improves production monitoring and management capabilities for maximum observability.

  • Governs various Database systems, reviews, and validates Database models for efficiency.

  • Participates in 24/7 on-call rotation (primary/secondary)

  • Technology Stack for this role would include AWS, Docker, Jenkins, DynamoDB, Redshift, Java, Python, Splunk


What you should have


  • A minimum of 48+ months experience in SRE or similar roles, with strong exposure to Application development paradigms.

  • Ability to thrive in a fast-paced growing environment with a desire to learn new skills and implement new technologies.

  • High Expertise in AWS Cloud & Services to build, maintain secured, and reliable world-class SAAS Products.

  • Experience in the following areas: Cloud and Database architecture, ETL, business intelligence, Backup Strategy, High Availability, and Disaster Recovery solutions.

  • Experience in Python/Java and a strong understanding of Unix/Linux networking operating systems.

  • Should understand & decode the project requirements and recommend best practices as the project evolves. 

  • Demonstrated experience in managing Application Architecture and Cloud Infrastructure at scale.

  • Hands-on skills in managing Monitoring and APM Tool like Cloudwatch, Splunk, Datadog for maximum observability

  • Excellent Communication and Documentation skills to portray the vision clearly and precisely.


Chargebee's business and day-to-day challenges give us ample opportunity to modernize and constantly evolve our Infrastructure Automate workload and adopt cutting-edge technologies. With a cross-functional and dynamic team, the journey towards innovation only fosters a fun-filled learning, friendly ecosystem to strive for excellence.


What makes us who we are:

  • We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

  • We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.

  • Customer! Customer! Customer!: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.


If you resonate with Chargebee, have a monstrous appetite for curiosity, an insatiable urge to learn and build new things, we’re waiting for you!

Come be a part of the Chargebee tribe!

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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