Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over $4B in revenue every year through the Chargebee platform.
Headquartered in San Francisco, USA, our 500+ team members work remotely and in micro-offices throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.
Chargebee has raised over $105 million in capital and is funded by Accel, Tiger Global, Insight Partners, and Steadview Capital. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.
What you will be doing
As an SRE, you will ensure and be accountable for guaranteeing and delivering top-notch application and service availability. He/She serves as a subject matter expert on all aspects of our application performance, reliability, monitoring and works closely with multi-disciplinary teams involved in designing, building, deploying, maintaining, and supporting our applications.
Partners with the Engineering & AWS team to ensure software complies with Security, SLA, and performance requirements.
Proactively seeks ways to enhance Application & Service reliability.
Remediates production issues adhering to incident response plans, Identifies preventive measures and drives implementation.
Handles customer escalation diligently and works towards improving customer satisfaction.
Performs design and code reviews and partakes in software development activities.
Routinely optimizes Infrastructure workload for better performance, efficiency and maintaining all aspects and disciplines of the well-architected framework.
Strategies and achieves Site Reliability Objectives to deliver world-class services to customers.
Designs and builds mitigation plans for various disaster scenarios. Applies chaos engineering to test solutions under real-world scenarios.
Debugs and provides robust solutions for complex problems. Adopts Industry best practices and solves operational problems through extreme and innovative automation and solutions.
Builds and improves production monitoring and management capabilities for maximum observability.
Governs various Database systems, reviews, and validates Database models for efficiency.
Participates in 24/7 on-call rotation (primary/secondary)
Technology Stack for this role would include AWS, Docker, Jenkins, DynamoDB, Redshift, Java, Python, Splunk
What you should have
A minimum of 48+ months experience in SRE or similar roles, with strong exposure to Application development paradigms.
Ability to thrive in a fast-paced growing environment with a desire to learn new skills and implement new technologies.
High Expertise in AWS Cloud & Services to build, maintain secured, and reliable world-class SAAS Products.
Experience in the following areas: Cloud and Database architecture, ETL, business intelligence, Backup Strategy, High Availability, and Disaster Recovery solutions.
Experience in Python/Java and a strong understanding of Unix/Linux networking operating systems.
Should understand & decode the project requirements and recommend best practices as the project evolves.
Demonstrated experience in managing Application Architecture and Cloud Infrastructure at scale.
Hands-on skills in managing Monitoring and APM Tool like Cloudwatch, Splunk, Datadog for maximum observability
Excellent Communication and Documentation skills to portray the vision clearly and precisely.
Chargebee's business and day-to-day challenges give us ample opportunity to modernize and constantly evolve our Infrastructure Automate workload and adopt cutting-edge technologies. With a cross-functional and dynamic team, the journey towards innovation only fosters a fun-filled learning, friendly ecosystem to strive for excellence.
What makes us who we are:
We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.
We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.
Customer! Customer! Customer!: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.
If you resonate with Chargebee, have a monstrous appetite for curiosity, an insatiable urge to learn and build new things, we’re waiting for you!
Come be a part of the Chargebee tribe!
apply with your résumé to get
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