IT Manager (Any Location in India)

Remote   |   Full Time

We are looking for an IT Manager to be responsible for the company’s day-to-day IT support and to build efficient internal IT systems and processes. You will be responsible for unifying and harmonizing account creation and permissions, and creating machine- and network-level monitoring tools to ensure availability, integrity, and confidentiality of networked systems/data. As we are still building out a larger IT team, this role may include delegating implementation tasks to contracted professionals, verifying deliverables, and ensuring that their activities align with the long-term goals of our IT infrastructure.  In this role, you will also be a key contributor to the company’s information security management and work collaboratively across functions to develop solutions that support and grow our Global IT function.  


Responsibilities:


  • Evangelize and role model Customer FIRST mindset with a deeper understanding of our domain

  • Lead end-user IT support for the organization, managing a team of one IT Support Technician

  • Design, implement and oversee the maintenance of directory services/domain controller / LDAP.   Design, implement and oversee the maintenance of IT applications of Internal functions software for remote accessibility, scalability, and security

  • Manage software access requests in IT Tools like Jira, Tableau (common tools used across organizations)

  • Provide and revoke access to systems as needed

  • Manage and procure the company’s tech devices, keeping a firm grasp on inventory

  • Set up new hire computers and ensure appropriate systems access by the first day of employment

  • Lead IT onboarding/refresher sessions for new hires and/or existing employees

  • Implement systems and processes to help build the IT department with a focus on efficiency and data security

  • Unifying user experience for core services with a focus on SAML authentication – Google Workspace or Okta experience a plus

  • Lend support in the implementation of new technologies or systems

  • Manage third-party vendor relationships, monitoring license needs, and usage

  • Deploy patches as directed in collaboration with the Engineering team

  • Keep well-documented records of performed activities

  • Build IT knowledge bases and reference guides for employees


Requirements:


  • 8+ years of IT experience

  • Experience implementing and managing IT systems such as Jamf Pro, Slack, Atlassian Suite, and 1Password or similar tools

  • Experience as a Google Workspace admin and/or Google Workspace Certification

  • Experience building and configuring SAML applications

  • A deep understanding of the macOS and its user experience with the ability to remotely troubleshoot a variety of end-user issues

  • Jamf Certification is desirable

  • An ability to work cross-functionally with and provide direct support to team members at all levels, including senior leadership and non-technical staff

  • Experience working with a diverse and remote user base, including international users

  • An eagerness to work in an ever-changing, fast-paced startup environment

  • Entrepreneurial mentality, hunger, and passion to solve customer problems

  • Thorough documentation abilities and process adherence culture

  • Demonstrated Customer Centricity and Data-driven approach

  • Excellent written and verbal communication skills

  • Ability to communicate effectively with stakeholders across functions

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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