System Engineer - IT

Remote   |   Full Time

About the role:

  • Provide exceptional customer service to all end-users
  • Consistently demonstrate exceptional customer service to all end users.
  • Serve as a liaison between staff and technology to resolve issues and achieve desired results.
  • Delivery of Chargebee’s employee technology experience
  • Assist in integrating new employees into the technology environment through onboarding time frames.
  • Collaborate with employees across Chargebee geographies throughout their tenure to make sure they have the tools and knowledge to be successful.
  • Assist in training new employees.
  • Share knowledge with colleagues and end-users.
  • Create and maintain documentation for self-service and team knowledge base of team and share lessons with colleagues.
  • Enhance and support Chargebee's service offerings and technologies
  • Assist team in the resolution of helpdesk tickets within established Service Level Agreement timeframes.
  • Supporting large implementations in a multi-location environment.
  • Own the life cycle of a help desk ticket from initial submission through resolution or escalation as appropriate.
  • Proactively identify systemic issues and resolve them.
  • In instances of escalated tickets, collaborate with internal teams to ensure timely resolution.
  • Maintain assets inventory.
  • Identify opportunities for training and documentation and collaborate with senior team members on delivery.
  • Improve efficiencies in day-to-day tasks.
  • Knowledge in managing and creating workflows for cloud-based tools and services.
  • Responsible for asset management, access management, patch  management, employee onboarding/offboarding
  • Experience with MDM/DLP/EPD solutions.

Good to Have:

IT Tools

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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