Provide exceptional customer service to all end-users
Consistently demonstrate exceptional customer service to all end users.
Serve as a liaison between staff and technology to resolve issues and achieve desired results.
Delivery of Chargebee’s employee technology experience
Assist in integrating new employees into the technology environment through onboarding time frames.
Collaborate with employees across Chargebee geographies throughout their tenure to make sure they have the tools and knowledge to be successful.
Assist in training new employees.
Share knowledge with colleagues and end-users.
Create and maintain documentation for self-service and team knowledge base of team and share lessons with colleagues.
Enhance and support Chargebee's service offerings and technologies
Assist team in the resolution of helpdesk tickets within established Service Level Agreement timeframes.
Supporting large implementations in a multi-location environment.
Own the life cycle of a help desk ticket from initial submission through resolution or escalation as appropriate.
Proactively identify systemic issues and resolve them.
In instances of escalated tickets, collaborate with internal teams to ensure timely resolution.
Maintain assets inventory.
Identify opportunities for training and documentation and collaborate with senior team members on delivery.
Improve efficiencies in day-to-day tasks.
Knowledge in managing and creating workflows for cloud-based tools and services.
Responsible for asset management, access management, patch management, employee onboarding/offboarding
Experience with MDM/DLP/EPD solutions.
Working knowledge for creating SOPs and process documentation.
Supporting Internal & External IT Audits.
Managing & maintaining company-wide software, tools & services.
Other responsibilities as assigned by the IT Lead/Manager.
apply with your résumé to get
the conversation started