Implementation Consultant

Karachi, Sindh   |   Full Time

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. 


Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.  


Chargebee has raised over $230 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.



Summary

As an Implementation Consultant, you will be responsible for providing the best-in-class onboarding experience for Chargebee customers across all segments and regions. You will be the technical owner of the onboarding process and will be responsible for guiding the customer through set-up, configuration, integration, pre-go-live, and go-live activities. You will also act as an internal champion for the customer by liaising with the internal teams for bug fixes and feature requests raised by the customer.



Key Responsibilities:



* Review and identify risks in the implementation based on the documentation provided by Pre-Sales consultants


* Deep-dive into customer’s requirements along with the various stakeholders of the Customer’s team 


* Prepare and lead the Implementation Kick-off meeting


* Deep-dive into the customer’s requirements in the post-kick-off call


* Define and lock the scope of the Implementation by taking a sign-off from the customer post the deep-dive call


* Set-up and drive the weekly meetings with the customer


* Drive the Implementation process and proactively identify potential issues during the onboarding phase


* Escalate and rally the internal resources to ensure customer’s issues are addressed and resolved 


* Leverage best practices of Implementation to reduce the time to value for the customer


* Continuously learn the new and improved capabilities of the product


* Achieve set OKRs monthly and quarterly


* Maintain the data hygiene by regularly updating the CRM (Freshsales)


* Share Implementation weekly status reports with the customers and management 


* Raise JIRA tickets for bug fixes and feature requests from the customers 


* Document all that transpired during the onboarding process and prepare for a smooth handover to customer success and support 


* Transfer the knowledge and the context of the account to the downstream teams for great post-implementation experience 




We hope you’ve got:



* People skills. Since you will be the technical face of Chargebee when interacting with customers.


* An impeccable set of communication skills.


* Ability to work with APIs


* Fundamentals of Accounting Principles


* SFDC/Hubspot - Basics & Navigation


* QBO Basics & Navigation

* Excellent problem-solving skills including the ability to think creatively


* Coding knowledge is a plus but not mandatory.



Good to Have
SaaS Implementation



What makes us who we are:


We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.


We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment.


Customer! Customer! Customer!: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.


If you resonate with Chargebee, have a monstrous appetite for curiosity, and an insatiable urge to learn and build new things, we’re waiting for you!

We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.


Come be a part of the Chargebee tribe!

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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