Solutions Architect - Remote

San Francisco, California   |   Full Time

Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.


Job Intro:

The Solutions Architect is the technical SPOC for all enterprise deals and will own the architecture of the solution for all large deals. 

For all enterprise deals assigned to you, you will work with the sales team during the evaluation process, to handhold prospects and provide them guidance on understanding Chargebee. You will be responsible for the complete solutioning of Chargebee for prospects. You will also be responsible for completing relevant documentation such as Solution guide, SOW document, etc.

 

As a Solution Architect, you will also be responsible for reviewing the overall architecture of the solutions designed for all large deals handled by any Solution Consultant within the team. 

 

You will be responsible for understanding industry best practices and working with the leadership to implement these and constantly innovate to ensure we build a world-class Presales team and process. 

 


What you will be doing:

  • Provide technical consulting and advising software solutions to the customers while integrating with Chargebee
  • Understand the technical needs and suggest relevant solutions using our APIs or 3rd party tools and technologies.
  • Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps encountered during the Sales cycle are promptly overcome to increase number of “wins”
  • Understand and advise on topics concerning client-server (cloud), database architectures
  • Understand products and tools implemented at customer’s website and provide solution to integrate with Chargebee along with those products and tools.
  • Identify, document and explain the technical solution using flow diagrams, architectural diagrams etc.
  • Communicate with customer, internal engineering & product teams to validate requirements and solution
  • Research new developments in subscription business playing field, open source projects, existing available solutions and what it takes to grow an online business.
  • Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps encountered during the Sales cycle are promptly overcome to increase number of “wins”
  • Manage the responses to technical sections of RFP / RFI’s in the sales cycle



Qualifications:

  • BS degree in Computer Science (Engineering, Mathematics, Statistics, related fields or equivalent practical experience)
  • 7+ years of hands-on Presales/ Sales Engineering experience 
  • 5 of those years of presales experience in the SaaS industry



Preferred Qualifications:

  • Experience with payment systems 
  • Fintech experience 
  • Knowledge of iPaaS products, AWS architecture


We are Globally Local

With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.


We value Curiosity

We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.


Customer! Customer! Customer!

Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.


Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:


  • Unlimited PTO
  • First Friday of every month off
  • Annual 2 week sabbatical
  • 4% 401k Match
  • We pay for your medical, dental & vision premiums (on a $0 deductible plan)


Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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