Chargebee is a subscription management platform, used by fast-growing businesses like FreshWorks, Okta, and Envoy to manage and automate their recurring billing and lifecycle operations. We are currently helping thousands of companies in 50+ countries to manage their subscription billing, powered by 200+ billing experts & backed by global Investors.
Do you have a knack for explaining technical concepts? Do you want to work closely with companies big and small to solve some of their toughest problems? We’re looking for a Solutions Engineer who loves evangelizing technical concepts, expresses creativity in solving problems, and wants to play a major role in getting customers to adopt the best in class subscription solutions. We care deeply about our startup community, users and partners, and we judge ourselves on how well we serve them.
As part of our Growth Team, some of your responsibilities lie in removing technical and business-related obstacles in product adoption, advocating for customer interests to relevant internal teams, and creating compelling technical content used for self-serve. You get excited talking to entrepreneurs, engineers, product managers, and also know how to distil technical concepts into simple ideas anyone can understand. We are here to make life easier for our customers and to leave them with the “wow” feeling of having solved challenges to growing and scaling their business.
Understand and qualify customer goals and effectively articulate Chargebee's ability to meet these goals
Provide technical onboarding & implementation support for Chargebee’s startup community.
Distil and advocate customer interests, needs and product feedback to Product and Engineering
Build self-serve resources such as training videos and other technical marketing collateral
Conduct weekly demos and feature webinars for our startup customer community
Set-up & manage community and self-serve support initiatives
Maintaining awareness of internal roadmap and new product features to evangelize with customers and deliver feedback to product management and engineering groups
Participate in training sessions with our Support team to stay updated on product
Continuously learn and update skills and keep aware of industry trends in the recurring payment and subscription management space
Obsessed with solving customer problems
1+ years of experience in a sales/solutions engineering/solutions architecture/technical consulting role ideally in the B2B SaaS space
Good technical background with hands-on professional or personal experience in one or more of the following areas:
Web development, e-commerce, ETL concepts and workflows, message queuing patterns, financial and accounting concepts
Development experience in one or more of the following languages:
Ability to travel 25% to 50%
Exceptional knowledge of the Startup ecosystem and how the Global marketplace works.
Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands
Ability to broadcast oneself and handle technical questions on the fly.
Bachelor's degree in Engineering, Computer Science, MIS or a comparable field
Background in product development, the management or technical pre-sales of financial or accounting software, enterprise software or open-source software
An interest in Growth Marketing & solving customer problems through innovative Marketing strategies
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